Refund / Exchange Policy Jamestown Community College

Refund / Exchange Policy

To request a refund, please email help@redshelf.com from the email address associated with your account. Please include any additional information regarding the order you wish to have refunded. Refund requests will be processed within 24 hours of receipt.

Refunds are dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type below.

eBooks

eBooks are refundable within 14 days of the first day of access, or thirty (30) days after the purchase is made, whichever occurs first. Additionally, RedShelf cannot fulfill refund requests if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed.

For refunds of purchases made within a bookstore, please contact the bookstore where the item was purchased.

Print Materials (Including Print-On-Demand)

Print materials, including print-on-demand products, are non-refundable.

Publisher Access Codes

McGraw-Hill

Refunds for McGraw-Hill access codes are permitted if requested within fourteen (14) days of purchase.

Cengage

Refunds for Cengage access codes are permitted if requested within fourteen (14) days of purchase.